Systems & tooling
Choosing and connecting the right platforms — CRM, scheduling, payments, membership — so one record follows a customer everywhere and nobody checks four places for the truth.
- Platform selection
- Integrations
- Automation
- Data hygiene
Help when your team outgrows the spreadsheet phase.
I'm Tyler. I help small teams and mission-driven organizations pick connected tools, build clear workflows, and train the people who run them.
What I do
Three kinds of engagements, one way of working.
Every engagement starts the same way: listen carefully, find the real problem, then build from there.
Training & documentation
Runbooks, recorded walkthroughs, and workshops that turn reluctant users into confident operators who don't need to call for help.
- Video walkthroughs
- Workshops
- Written runbooks
- Onboarding
Fractional support
A calm, experienced operator owning the roadmap and unblocking the team — seasoned leadership without a full-time hire.
- Process design
- Roadmaps
- Vendor management
- Retained support
How I work
Principles I try not to break.
These are the rules I hold myself to, whether I'm picking a platform or writing the last page of the runbook.
Listen first
The right answer is usually already in the room. I find it before recommending anything new.
Plain language
No jargon. If I can't explain it clearly, I haven't understood it yet.
Ship in phases
Big-bang rollouts fail. Small, visible wins build trust. We ship, we watch, we adjust.
Document everything
If it only lives in my head, it isn't real. Your team gets docs they can hand to the next person.
Train the humans
Software nobody opens is a tax on the team. I budget real time for training in whatever format works best.
Stay close
Launch day is the beginning, not the end. I keep a light retainer open so I'm easy to reach when something wobbles.
Results I've helped create
Metrics from the work, not a pitch deck.
These figures come from projects I've led across public sector, hospitality, and independent practice.
15+ yrs
Progressive experience across SaaS, hospitality, and public sector operations
$600K
Operational budget managed end to end with full P&L accountability
300%
Revenue increase supported by integrated POS and CRM systems replacing manual processes
25+
Cross-functional team members led in daily operations and long-term planning
10–15 hrs
Administrative hours reclaimed per week for clients through integrated technology solutions
Background
A career built across public, private, and independent work.
Tyler started his career directing daily operations and long-term planning for teams of up to 25 employees, managing a $600K operational budget with full accountability for resource allocation, equipment, labor, and facility maintenance. He developed comprehensive task workflows and project roadmaps that translated strategic goals into consistent ground-level execution.
From there he moved into hospitality, leading digital transformation initiatives that replaced manual processes with integrated POS and CRM systems — work that supported a 300% revenue increase. He trained and developed a 12-person retail team to full system proficiency while managing vendor relationships and retail P&L.
Today, as an independent Operations Integrator, Tyler architects integrated technology solutions — CMS, CRM, POS, payment systems — and designs training programs using video documentation and hands-on workshops that reduce onboarding time from weeks to days. His engagements reclaim 10–15 administrative hours per week for clients through phased system deployments with zero business disruption.
— Tyler
Get in touch
Sound like something your team needs?
A short note on LinkedIn is the fastest way to start a conversation — a few sentences about what you're working on is plenty to go on.